Terms & Conditions & Privacy Policy
Terms & Conditions
1. Definitions
In these Conditions the following expressions shall have the following meanings:
– A request to supply Services has been received from the Client by Basegreen
– Basegreen has confirmed to the Client that the course or other Services requested are available and the price is correct.
– The booking form or order has been approved – Either online or has been signed by the booker/client.
– Payment has been received, or alternative payment method agreed.
2. Scope
Unless otherwise agreed by Basegreen in writing prior to agreement by the Client to these Terms and Conditions the Client agrees that the provisions of these Terms and Conditions shall constitute all of the provisions relating to the Services to be provided to the Client by Basegreen. No other terms and conditions shall be accepted.
3. Prices
The price payable for the Services shall be the list price of Basegreen at the Confirmation Date unless otherwise stated.
Basegreen reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the course commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including Purchase Orders and Reservations) and does not wish to proceed at the increased price a full refund will be payable.
The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.
All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.
4. Terms of Payment
Payment in Full
Where the Services relate to the provision of a training course for a Client who is an individual, payment by credit card, debit card or bank transfer is required no later than 25 Working Days before the course start date.
Where the Services relate to the provision of a training course for a Client that is a company or other legal entity identified as providing a request to supply Services, a Purchase Order is required from the Client and an invoice will be raised to the Client. This invoice must be settled in full by the Client prior to commencement of the course.
Where Services are booked within 25 Working Days before course start date, the payment is due on the day of booking.
Credit card payments must be made on the day of booking, regardless of the course start date.
Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing.
Monthly Payment
Basegreen has the right to refuse monthly payments to any individual without explanation.
Where the Services relate to the provision of a training course, monthly payment via PayItMonthly (credit facility) is available. Basegreen may also offer the service through direct debit payments and the use of Go Cardless. The Client must choose their payment method at check out. Clients who want to pay monthly must pay a deposit at the appropriate rate. This deposit must be paid on the day of booking, regardless of the course start date. It is not refundable.
The Client’s space on the course is not secured until they:
1. Fill in their application they will have received by email
2. Receive confirmation of approval – their first payment is confirmed and scheduled
Where courses are paid for on a monthly basis, where a payment is not received on the due date, following an automatic reattempt and further failure to pay then the full balance is payable immediately. Where a learner withdraws from the programme or is withdrawn by an employer then the balance on the invoice is still payable in full.
Further Information
Basegreen is entitled to charge interest at 8% per Month or part thereof on overdue payments.
Where a monthly payment is missed, the full outstanding balance will become payable and will be taken via the direct debit details provided.
Where pre-agreed by Basegreen payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by Basegreen whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by Basegreen in writing.
Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.
5. Training Courses
Basegreen provides training in conjunction with selected Training Providers and associates. To the best knowledge of Basegreen, these Training Providers are suitably qualified and accredited to deliver the training courses offered.
The contents of course schedules are intended for general guidance only and do not form any part of a contract. Basegreen reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.
The indication of course availability and location shown on the Basegreen Academy website is for general guidance and does not form any part of a contract. Please contact Basegreen before making any travel or accommodation arrangements as Basegreen will not be liable for any action that you may take in reliance on the information.
It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.
Basegreen will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.
Unless otherwise indicated, all courses are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending a course.
For courses not exclusive to one Client, Basegreen and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.
6. Course Duration
Course durations for classroom events and access periods for eLearning products are clearly stated on the website.
All classroom-based courses are run on working days only, unless otherwise stated. On the rare occasion where a training event duration spans a weekend the course will continue the following week. For example, if a 3-day training event commences on a Friday, then the remaining 2 days of training will take place on the following Monday and Tuesday.
Online courses and diploma based qualifications have a 12 month expiration. Should the learner not complete the qualification within the 12 month period then the course will expire, the learner will need to repurchase the qualification in order to complete.
7. Cancellation, Transfers and Substitutions with respect to Training Courses
Basegreen reserves the right to cancel or arrange an alternative date for a course. In such circumstances, Basegreen will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but Basegreen shall not be liable for any other loss or expense arising.
The Client may cancel the course booking by notifying Basegreen in writing by acknowledged email or by recorded delivery as soon as reasonably practicable. The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event. The Client shall be liable to pay a cancellation fee as follows:
Public Scheduled Courses:
Number of Days Notice | Proportion of Course Fee Payable |
0 – 15 Working Days | 100% |
16 – 25 Working Days | 50% |
Customer Specific Courses (for example on Client’s site):
Number of Days Notice | Proportion of Course Fee Payable |
0 – 45 Working Days | 100% |
In the event that the delegate is unable to attend the course booked Basegreen will endeavour to transfer the delegate to an alternative course. If this is requested 26 or more Working Days from the start date of the original course, then the only charges applicable will be an administration fee of £50 (plus VAT) plus any difference in the course price. If a transfer is requested within 26 Working Days, then the cancellation fee above shall be payable.
If the Client books the service within 25 Working Days before course commencement, the cancellation Terms & Conditions above still apply.
Basegreen will endeavour to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so. Such requests are subject to the replacement delegate meeting the pre-requisites for the course. In the event of a substitution, the Client shall pay an administration fee of £50 plus any unavoidable costs relating to the change.
For the avoidance of doubt, E-Learning (Online) and Video (Online) courses are included as a Public Scheduled Course and upon course materials and access to E-Learning being provided to the Client 100% of the Course Fee is payable in the event of any cancellation.
8. Credit Rating
Basegreen reserves the right to assess the financial status of any organisation or individual making a booking or in the process of making a booking and also reserves the right to require payment prior to confirming a booking.
9. Liability
Basegreen’s total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.
Basegreen shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.
10. Bundling and Bundled Courses
Basegreen Academy Ltd is no longer able to source the training course requested), Basegreen Academy Ltd shall use reasonable endeavours to find a suitable alternative and where this is not possible shall refund course fees which the customer has already paid in advance in relation to the cancelled course. Please note the refund will be a pro-rated amount of the sum paid for the Bundle which may be less than the usual price of the service/course.
11. Force Majeure
Focus shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.
If Basegreen is unable to perform its duties and obligations under this contract as a direct result of one or more such causes Basegreen shall give written notice to the Client of such inability stating the cause in question.
12. Data Protection and Confidentiality
The policy of Basegreen with respect to data protection is detailed in these Terms and Conditions and its Privacy Notice which should be read in conjunction with these terms and conditions of the contract.
Where Services are certified training courses, the Client consents to allow Basegreen full access to examination results arising from their bookings. This information will be used in accordance with the requirements of relevant data protection legislation. The data will only be used to evaluate the effectiveness of training and to assist Basegreen in providing advice to its clients.
All Intellectual Property associated with training courses or other Services shall remain vested in the owner be it Basegreen, its Training Provider or others.
Where Services are distance learning products, then the Client shall abide by all reasonable terms of any licence agreement applicable.
Intellectual Property which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of Basegreen. The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.
Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify Focus against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.
13. Slavery and Human Trafficking Statement
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
We have a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing procedures to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains. Our commitment is to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
We have zero tolerance to slavery and human trafficking. We expect the same high standards from all of our contractors, suppliers and other business partners and we expect our suppliers to hold their own suppliers to the same high standards.
15. General
The Contract shall only become effective at the Confirmation Date.
Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by
Basegreen or its Training Providers shall be subject to correction without any liability on the part of Focus.
No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of Basegreen.
Basegreen may assign or sub-contract the whole or any part of the Contract to any person, firm or company.
These Terms and Conditions expressly exclude any right afforded the Training Provider or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.
During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of Basegreen or its Training Providers.
All parties (including Basegreen Academy, the Client and the Training Provider) shall comply with the Anti-Bribery Act 2010 and will make it clear to those providing services to it, that it does not accept or condone the payment of bribes on its behalf.
The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
16. Company Information
Basegreen Academy Ltd.
Company No: 5244375. VAT registration: UK 866062316
Telephone: 0114 2125910
Email: hello@basegreenacademy.co.uk
Registered Company Address:
Basegreen Academy Limited, Unit 1 Haggwood Quarry, Holmfirth, HD9 6PW
Privacy Policy
Your privacy is important to us. It is Basegreen Academy’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://basegreenacademy.co.uk/, our booking portal, https://basegreen.arlo.co/, and other sites we own and operate.
This policy is effective as of 1 April 2022 and was last updated on 1 April 2025.
INFORMATION WE COLLECT
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. This site also uses Google Recaptcha to protect our data collection forms, please refer to Google Recaptcha’s privacy policy and terms of service for more information.
LOG DATA
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
PERSONAL INFORMATION
We may ask for personal information which may include one or more of the following:
LEGITIMATE REASONS FOR PROCESSING YOUR PERSONAL INFORMATION
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
COLLECTION AND USE OF INFORMATION
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
SECURITY OF YOUR PERSONAL INFORMATION
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
CHILDREN’S PRIVACY
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose personal information to:
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
LIMITS OF OUR POLICY
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
CHANGES TO THIS POLICY
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
CONTACT US
For any questions or concerns regarding your privacy, you may contact us using the following details:
Basegreen Academy
hello@basegreenacademy.co.uk
Basegreen Academy is an independent training provider based in Holmfirth, offering a wide range of education, training and meaningful solutions to businesses nationally.
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Basegreen Academy is an independent training provider based in Holmfirth, offering a wide range of education, training and meaningful solutions to businesses nationally.
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