Ambulance Support Worker (ACA/NEPTS Route) – Level 3

ABOUT THE COURSE

The Ambulance Support Worker Level 3 course provides learners with a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. Our course is expertly tailored to the role of a Ambulance Care Assistant and by the end of the course, you will:

• demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
• work in partnership with the individual, their carer, families and the wider healthcare team
• promote clinical effectiveness, safety and a good experience for the individual
• follow the principles for equality, diversity and inclusion
• implement a duty of care and candour
• safeguard and protect adults and children; promote the principles to others
• follow the principles of the National Prevent Strategy
• demonstrate and promote effective communication using a range of techniques
• observe and record verbal and non-verbal communication
• engage in de-brief/supervision following potential exposure to trauma and serious incident
• ensure that all information recorded is clear, concise and accurate
• handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits
• undertake clinical tasks in line with the scope of your own role, being aware of the limits of your competence; adhering to current legislation and policy including:
• manage medical and post- surgical conditions during ambulance patient care
• convey individuals with own medication and medical devices undertake basic life support and external defibrillation
• administer a medical gas eg. oxygen in ambulance patient care
• administration of medicines under supervision
• communicate with individuals and the people supporting them or involved at a scene using language that is clear and compassionate, checking understanding
• carry out patient assessment and physiological measurements as required
• support frailty and end of life care
• adapt the clinical intervention within the scope of your practice taking into account the impact of mental or physical capacity, a health condition, learning disability or overall wellbeing of the presenting individual
• manage own safety and that of others in a range of environments
• move and position individuals, equipment and other items safely
• use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)
• work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well-defined tasks appropriately
• work in partnership across the fire, rescue, health and care team in a way that is professional and committed to quality and care of the patient
• operate a range of communication electronic devices
• prepare a range of vehicles prior to use to ensure all safety aspects are met
• operate and drive the ambulance vehicles safely at all times, adhering to the Highway Code, relevant legislation and policies
• monitor and maintain the environment, equipment and resources including performing first line calibration on clinical equipment
• use equipment and resources in a safe, effective way in line with local policy and procedure
• manage stock control
• Our training will create a concrete platform for your professional development within business administration by providing you with practical opportunities to apply and embed your knowledge and skills.